Great news for anyone who has had their account disabled by Instagram
Instagram has just announced the launch of a new feature which will enable users to appeal their case for their disabled account in the application, directly form the log-on screen.
This new process will enable those whose accounts have been disabled to request a review of the decision when they attempt to log into their account.
How will this work exactly?
As the user of the disabled account enters their username and password, they will see a prompt informing them that the account will be deleted, with 30 days to appeal the decision. The user then has two options – either ‘Download Data’ to get access to all their Instagram content or ‘Request Review’.
If the user tapes ‘Request Review’, they will be taken to the third screen where their full name, email and a reason why they think Instagram mistakenly disabled their account. Instagram will then review the decision, which generally will take up to 24 hours.
The ability to submit an appeal does not necessarily mean Instagram will reinstate the account, but the users will have an option to enter the request either way. Instagram is also adding a new way to track any reports users have submitted in the application.
The additions of suggestive actions to mute, block, restrict or unfollow users whose content a user has once reported, go hand in hand with Safer Internet Day. This day prompts platforms to assess their online security and ensure that they are not vulnerable to hackers or other negative elements.
Instagram has also outlined a range of additional measures it’s implemented in recent months to help keep people safe, including Restrict mode, which can help to address cyberbullying, and its new AI tools which detect potentially offensive post comments and prompt the author to reconsider their response, according to Social Media Today.
This new feature for account appeals process and report tracking tools will be rolling out over the coming weeks.
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